Shipping and Return Policy

Shipping

I aim to have to all products delivered to customers within 

14 days in the USA via UPS. Please feel free to contact me any questions you may 

have about shipping at samdaltonfineart@gmail.com.

Return Policy

Easy Returns & Exchanges

For your peace of mind I offer a seven day cooling off period. I want everyone who buys a piece of my art to be completely satisfied and to be able to make a purchase without worry. Once you have received the work you have seven days to live with it to make sure it is the piece for you.

If the artwork has been damaged in shipping please keep all packaging and refer to my full returns policy below for further details. I aim for your experience of working with me to be as smooth and positive as possible.

If you experience any problems at all regarding your order please email me at samdaltonfineart@gmail.com and I will be happy to help.

Thank you.

Full Return Policy

Full Returns Policy

Original Artwork and Reproductions(prints, and limited edition giclee on canvas) Return Policy

Please unpack carefully and retain all packaging until you have decided that you are happy with your purchase.

From the time you receive your original artwork, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. 

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Sam Dalton Fine Art and are not fully satisfied, you have: 

Seven (7) days to contact us about your intent to return the work

Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us.***

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

 

How to Return an Original, Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, please contact our email support at samdaltonfineart@gmail.com to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar acid free packaging materials to send the artwork back safely and securely to the artist. Please contact me for advice if needed.

Step 3 – Email samdaltonfineart@gmail.com to complete the return process.

Once the piece safely reaches the artist, Sam Dalton Fine Art will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus shipping costs). Damaged art work caused by improper packaging will not be refunded.

Additional return information

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please email samdaltonfineart@gmail.com to give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to samdaltonfineart@gmail.com


Step 4 -  Sam Dalton Fine Art will contact you to discuss next steps.